We are experiencing higher than normal volumes of order enquiries and delays caused by COVID restrictions and understand that many of you are feeling frustrated.
Despite our warehouse being located in an impacted LGA and the current constraints, we’re asking for your patience while we process orders and queries as fast as we can.
We would like to apologise to our customers and acknowledge that our current service levels are below our usual high standards for the following reasons:
We understand the frustrations, we feel them too. It’s a difficult time for everyone. Please understand we are doing everything we can to manage these constraints and ensure you’re getting the best service & fire product you deserve.